Description

Position Overview

Provides key knowledge and support for students, College faculty, and campus-wide partners in areas that include, but are not limited to: academic support services, academic systems information, academic policy issues, requirements for degree completion, and degree certification; and provides complex guidance on these areas to academic advisors, faculty, and other campus colleagues. Certifies student athletes' eligibility to participate in NCAA sports. Acts as a liaison for academic and student success issues, collaborating with a wide variety of campus partners to assist students in reaching their academic goals. Presents information at campus trainings and other events. May work with special student populations. May coordinate projects with campus or community partners to execute new initiatives, and/or develop best practices in providing student support services.

Job Description

40% - Degree Certification
Determines final graduation eligibility for all undergraduate students in the College of Liberal Arts and Sciences, exercising independent judgment in certification of previous and current College and University rules and regulations. Conducts multiple reviews each semester for seniors in the College and notifies students, departmental faculty leadership, and academic advisors of issues that may impede progress toward timely degree completion. Facilitates updates and changes to candidate files each year. Coordinates commencement program information to ensure accurate inclusion of all candidates.

20% - Exception Review and Correction
Receives and reviews all errors identified in university tools used to track progression and degree completion and facilitates the correction or updating of errors in the systems through investigative research and collaboration with Student Lifecycle Technology. Receives and reviews high volume of department-level approved substitutions and processes approved exceptions in multiple university student support systems. Reviews and checks the academic records of students submitting petitions to determine progress towards college degree requirements, making sure the decision made is most beneficial to the student's academic progress and degree completion while complying with university requirements and regulations. Determines if appropriate departmental endorsement or recommendation is necessary and consults with Assistant Dean/College Governance to provide policy/procedure/curriculum feedback.

15% - Student Athlete Academic Compliance
Certifies student athletes' compliance with NCAA academic regulations to determine eligibility to participate in NCAA sports. Completes large volume of athletes' certifications with a required high level of accuracy. In addition, provides individual certifications in response to urgent need. Verifies part-time enrollment requests for applicable student athletes on an as-needed basis.

10% - Student, Staff, and Faculty Support
Works closely with faculty advisors in all departments and programs in the College, as well as academic advisors in Jayhawk Academic Advising on matters related to student progression and degree completion in the College of Liberal Arts and Sciences; as well as students with special circumstances requiring detailed expertise. Provides advising policy and procedure materials, as well as training workshops for new faculty and staff, both internally and campus-wide.

10% - Individual Duties and Other Duties as Assigned
Award Determination and Technology Support:
Analyzes student academic data to determine eligibility for Highest Distinction. Calculates student candidacy eligibility in the spring. Conducts a final calculation in the summer after grades are posted to determine awardees. Coordinates proper awarding indication in Enroll & Pay to ensure accurate inclusion of all awardees of Highest Distinction. Serves as a contact for academic advisors who may request additional information on behalf of students regarding the final determination of Highest Distinction. Additionally, serves as the primary contact for technology setup and troubleshooting for meetings and trainings hosted by the office of College Undergraduate Academic Services. Ensures that all technology is fully operational for sessions while taking proactive measures to prevent and resolve issues to minimize disruption during meetings and presentations.

Commencement Program College Coordinator:
Coordinates all individual editing of the College of Liberal Arts and Sciences sections of KU's Commencement Program and serves as the College's point of contact with the university regarding all Commencement Program related initiatives.

5% - New Student Orientation
Serves as troubleshooting expert in New Student Orientation Headquarters to assist advisors across campus in resolving student enrollment issues during all advising sessions. Makes appropriate referrals.

Other Duties as Assigned
Other duties as assigned by Assistant Dean.

Required Qualifications

Evaluation of the following requirements will be made through (1) descriptions of work experience and educational experiences in letter of application, (2) record of accomplishments and productivity addressed in resume, and (3) information provided from professional references:

1. Bachelor's degree with minimum of three years of experience working in a college or university setting; OR Master's with minimum of one year of experience with relevant student program development, organization, implementation, and evaluation.
2. Demonstrated strong communication and organizational skills as evidenced by letter of application and work history.
3. One year of work experience that demonstrates ability to perform detailed work, prioritize multiple tasks, and meet deadlines.

This position requires a formal degree in the cited discipline area(s) to ensure that candidates have advanced knowledge, analytical skills and professional competencies necessary to perform the duties of the position. The level of degree is commonly recognized as the standard qualification for similar roles in the public and private sector, ensuring that the university remains competitive with industry aligned practices, enhances collaboration with external partners, and supports the delivery of services and programs that meet professional and market-driven expectations.

Additional Candidate Instruction

A complete application will include:

1. Cover letter
2. Completed online application
3. Names, contact information, and relationship to applicant for 3 professional references
4. Resume

Application review begins Monday, January 26, 2026. In order to ensure consideration, please apply prior to that date.

Disclaimer

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and procedures and is the Title IX Coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY. Reports can be submitted by contacting the Title IX Coordinator as provided herein or using the Title IX online report form and complaints can be submitted with the Title IX Coordinator or using the Title IX online complaint form.