Description

Campus Store Director (PR 1)

Summary:

The Campus Store Director is a key member of the College Association leadership team and 
provides strategic leadership and operational oversight to the Campus Store, Textbook Services, 
and Student Mail Services. This includes managing all aspects of retail operations such as 
merchandising, staff supervision, purchasing, inventory control, customer service, campus 
partner & vendor relations, and performance metrics. This position reports directly to the 
Executive Director of the College Association and – through relationship building across campus 
and utilization of innovative, data-driven solutions – ensures that operations run smoothly, 
align with the mission and values of the institution, and actively support student recruitment, 
retention, and success.

Job Duties & Responsibilities:

     Retail Operations:

1. Oversee daily campus store operations (in-store and online); design and implement strategic 
   marketing plan cycles, special promotional sales, and other special events.
2. Develop strategies to transform the online shopping experience, including potential 
   enhancements to website design, platform scalability, and product availability.
3. Ensure campus store is always clean & organized, featuring appropriate stocking levels and a
   visually appealing merchandising layout.
4. Apply knowledge of campus store/retail industry standards, innovations, and trends.

Supervision & Leadership: 

1. Recruit, interview, selectively hire, and supervise staff; approve timecards and determine work 
   schedules for regular operational hours and special campus events.
2. Maintain and motivate a positive sales team through effective communication strategies, 
   incentives, and evaluations; design and lead staff trainings in customer service, new programs, 
   policies & procedures, and other professional development areas.
3. In collaboration with the Facilities & Operations Manager, develop health & safety trainings; 
   conduct quarterly inspections of the campus store, mail center, and shipping/receiving areas.
4. Identify and provide developmental pathways for student employees to gain progressive job 
   responsibilities and experiential learning opportunities.
5. Conduct an annual assessment of operations.

Financial Management: 

1. Manage protocols to ensure the secure handling and tracking of bank deposits, petty cash, and 
   register drawer balances.
2. Oversee and confirm weekly sales reports, as well as monthly budget reconciliation & cycle 
   counting of inventory; effectively monitor P & L and ensure purchasing and markdown events
   align with the operational budget.
3. Utilize software to research, track, and analyze key retail performance metrics; evaluate data to 
   identify cost-saving measures, implement revenue-generating initiatives, and monitor store 
   trends to regional & national industry benchmarks.
4. Perform annual review of all contracts & agreements of merchandising, goods, and services to 
   ensure ROI and competitive pricing.

Customer Service & Campus Engagement:

1. Foster a culture of exceptional customer service, thoughtfully resolve issues, and promote
   positive long-term customer relationships.
2. Actively engage with campus partners to promote retail operations; seek feedback to ensure 
   apparel orders align with contemporary & emerging branding/fashion trends and meet 
   customer needs.
3. Identify effective and engaging feedback mechanisms, including an annual customer service 
   satisfaction survey.
4. Engage students and staff through dynamic & appealing signage/displays, contests, holiday themed initiatives, and social media.
5. Collaborate with the Advancement Division and Canton College Foundation to promote brand recognition and engagement with alumni.

Additional Responsibilities: 

1. Support the Textbook & Access Systems Operator in the areas of vendor/publisher relations, 
   academic course material adoption, and development of strategies to reduce student costs and 
   expand inclusive access programs.
2. Support the Student Services & Mailroom Clerk in providing exceptional customer service, 
   assessment of operations and adoption of best practices, and developing innovative strategies 
   to ensure efficient and convenient delivery of student mail services.
3. Ensure compliance with campus policies, applicable federal and state laws, and required 
   business licenses.
4. Prepare various reports for the College Association, as requested.
5. Attend meetings and serve on committees, as assigned.

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of all duties or 
responsibilities required of the employee for this job. Activities, duties, and/or responsibilities 
may be adjusted based on the needs of the College Association at any time with or without 
notice.

Competencies:
1. Excellent verbal and written communication skills
2. Excellent interpersonal and supervisory skills
3. Retail sales, merchandising, and customer service expertise
4. Leadership and ethical practice of integrity and professionalism

Supervisory Responsibility:
This position is responsible for supervising the Campus Store, Student Mail Services, and 
Textbook Center & Access Systems employees.

Work Environment:
This position provides services to students, faculty, staff, alumni, and community members 
while operating in a Campus Center environment that includes retail space, merchandise 
displays, convenience store, mail services, and inventory storage facilities.

Physical Demands:
The physical demands described here are representative of those that must be met by an 
employee to successfully perform the essential functions of this job.

This position consists of both stationary and active job functions. The employee must sit or 
stand for extended periods of time, yet this position also requires standing, walking, bending, 
kneeling, stooping, crouching, and/or climbing during the day. The employee must be capable 
of lifting, moving, and/or transporting items up to 50 pounds. This position also requires the 
ability to observe details and clearly communicate information so that other individuals can 
understand. 

Travel 
Occasional travel is expected for this position. The employee must have a valid New York 
driver’s license and a safe driving record. 

Required Education and Experience:
1. Associate’s degree in business, marketing, finance, or a related field.
2. Minimum 3 years of management, retail, and/or merchandising experience.
3. Ability to be proficient in utilizing various software technologies including Microsoft 
Office Suite and retail Point of Sale systems.

Preferred Education and Experience:
1. Bachelor’s degree in business, marketing, finance, or a related field.
2. 5 years of experience or more managing retail operations in a college campus 
environment.
3. Professional experience with online retail sales platforms and product management.

Position Type, Hours of Work, and Compensation:
This is a full-time, 12-month annual position. Days and hours of work are typically Monday 
through Friday, 40 hours per week, with occasional evening and weekend hours during peak 
periods of the college academic calendar.

Salary range: $75,000 – $85,000, commensurate with education, qualifications, and experience.