POSITION OBJECTIVE 

Reporting to the Director of Education Abroad, the Education Abroad Systems and Data Analyst serves as the functional systems and data expert for the Office of Education Abroad. This position is responsible for the administration, maintenance, optimization, and continuous improvement of Terra Dotta and related systems and processes that support education abroad programs and services. This position works collaboratively with education abroad staff and campus stakeholders to ensure that systems, data, workflows, and business processes effectively support program administration, student services, financial processes, institutional reporting, and a high-quality user experience. The systems and data analyst translates operational needs into effective system and process solutions, maintains data integrity, monitors system interfaces and processes, develops reports and documentation, and identifies opportunities to improve efficiency, accuracy, accessibility, and service delivery.

ESSENTIAL FUNCTIONS

Serve as the primary functional administrator and subject matter expert for Terra Dotta within the office of education abroad. Maintain and configure program records, application workflows, forms, questionnaires, requirements, communications, permissions, and other system components supporting education abroad programs and services. Responsible for overseeing independent academic travel and non-credit bearing student travel requirements for risk management purposes. Monitor system functionality and data quality and troubleshoot issues in collaboration with Terra Dotta and Utech. Monitor Terra Dotta system updates and new functionality; participate in release webinars, review release documentation, test new features, and recommend and implement system enhancements that improve office operations and the student experience. Develop and maintain system documentation, standard operating procedures, and user resources. Provide training and support to office of education abroad staff and campus users. (40%) 
Maintain the accuracy and integrity of education abroad data across Terra Dotta and Case Western Reserve University systems. Monitor and reconcile data between Terra Dotta and the Student Information System (SIS), investigate discrepancies, and coordinate resolution with campus partners. Monitor education abroad course registration and enrollment data and resolve discrepancies with office of education abroad staff, the Registrar, academic departments, and other campus partners to resolve discrepancies. Administer and maintain the financial components of Terra Dotta, including program fees, deposits, refunds, scholarships, and related student financial information. Support risk management processes through Terra Dotta by maintaining and monitoring required application components, risk-related questionnaires and documentation, and student participation data, certificates of insurance, and other risk-management records. Monitor risk-related data and requirements to identify incomplete, inconsistent, or missing information and coordinate resolution with appropriate office of education abroad staff and campus partners. (25%) 
Develop, maintain, and produce reports and data sets for the office of education abroad, university administrators, and external reporting requirements, including the annual Open Doors Report. Maintain systems and accurate records for education abroad scholarship recipients, awards, and related program and student information and produce reports to support institutional reporting, assessment, planning, and analysis. Develop and maintain Tableau dashboards and data visualizations to communicate education abroad participation, program, scholarship, and other institutional data. Monitor data trends and identify inconsistencies or opportunities to improve data quality, reporting, and decision-making. (15%) 
Analyze education abroad systems and administrative processes to identify opportunities to improve efficiency, accuracy, accessibility, compliance, and the student experience. Develop and implement improved workflows, procedures, and user resources based on operational needs and stakeholder feedback. Provide troubleshooting, training, and guidance to office of education abroad staff, students, faculty, and campus partners. Collaborate with University Technology, registrar, Institutional Research, Financial Aid, Student Financial Services/Bursar, Risk Management, Student Conduct, academic departments, and other partners on systems and process initiatives. (15%)
 

NONESSENTIAL FUNCTIONS 

Perform other duties as assigned. (5%)

CONTACTS 

Department: Work with all departmental staff members on a daily basis to exchange information. 

University: Regular contact with Academic and Four-Year Advisors and other faculty and staff across campus. Frequent contact with University Technology Services, the Office of the Registrar, Institutional Research, Student Financial Services/Bursar, Financial Aid, Student Conduct, and the Office of Risk Management to exchange information.

External: Frequent contact with Terra Dotta and regular contact with other education abroad technology vendors or partners as needed to exchange information.

Student: Frequent contact with students regarding independent academic travel and non-credit bearing programs.

SUPERVISORY RESPONSIBILITIES

This position does not supervise employees.

QUALIFICATIONS

Experience: 1 to 3 years of relevant work experience required. Experience working with databases, enterprise systems, data management, or administrative systems preferred. Experience in international higher education or education abroad preferred. Experience with Terra Dotta or a comparable education abroad management system preferred.

Education: Bachelor's degree required.

REQUIRED SKILLS

Demonstrated experience administering and optimizing databases, enterprise systems, and technology-based administrative processes; translating business and operational requirements into effective system configurations, workflows, processes, and solutions; analyzing, reconciling, validating, and reporting data from multiple systems; and maintaining a high level of accuracy and attention to detail.
Strong analytical, problem-solving, and process-improvement skills, including the ability to investigate complex or ambiguous issues, identify root causes, develop practical solutions, and identify opportunities to improve efficiency, consistency, accuracy, and user experience.
Excellent organizational skills and demonstrated ability to manage multiple projects, priorities, and deadlines in a fast-paced environment with frequent interruptions.
Strong oral and written communication skills and the ability to communicate technical and operational information clearly to audiences with varying levels of technical expertise.
Demonstrated ability to collaborate effectively with university technology professionals, administrative offices, academic departments, vendors, and other stakeholders.
Demonstrated ability to independently research, troubleshoot system and process issues and exercise sound judgment regarding when to resolve, escalate, or seek additional expertise.
Ability to develop and maintain clear process documentation, standard operating procedures, training materials, and user resources.
Demonstrated ability to maintain confidentiality and exercise appropriate judgment when working with student, academic, financial, and other sensitive information.
Interest in and appreciation for international education, global engagement, and cross-cultural perspectives.
Strong proficiency with office productivity tools, including Google Workspace and Microsoft Office, and experience with database, reporting, visualization, or project management tools.
Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
Ability to meet consistent attendance and work effectively in a fully on-campus environment. 
Ability to interact with colleagues, supervisors, students, and campus partners face to face.
Willingness to learn and work with Artificial Intelligence (AI) tools and technologies.
 

WORKING CONDITIONS

Fast-paced office environment with frequent interruptions and extensive computer-based work. Occasional evening and weekend work may be required. This position is eligible for the staff hybrid remote program.

Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $49,257 and $62,311, depending on qualifications, experience, department budgets, and industry data. 

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

Case Western Reserve University is an equal opportunity employer.  All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of  Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

HOW TO APPLY:

Go to jobs.case.edu and search Job# 14962.