Description

SUMMARY

The Education Navigator/Admissions Specialist provides a variety of support services to Lincoln County residents in their career and related academic goals. This position works with prospective students, current students, faculty, administration and with local Department of Social Services to empower individuals to reach their career potential in North Carolina's workforce.
DUTIES AND RESPONSIBILITIES

1. Respond to and address admissions- and enrollment-related inquiries via phone calls, walk-in customers, websites, and during recruiting and community outreach events.
2. Meet regularly and collaborate with local Department of Social Services personnel, and other partner organizations to develop and maintain a referral process to identify and assist participants.
3. Advise eligible students in the development of career pathway plans, academic plans, goal identification, and barrier removal in education and employment.
4. Coordinate with College departments including Financial Aid, Admissions and Counseling, Adult Basic Education/Life Skills, and Continuing Education in order to meet student needs and promote student success.
5. Assist students by providing information about admissions and enrollment procedures, including the admissions application, submission of high school and college transcripts, program of study choices, placement testing, residency classification information, completion of orientation processes, and provide resources, support, and referrals to community organizations to assist in student retention activities.
6. Create and maintain spreadsheets and documentation to support grant expenses and program offerings, ensuring grant expenditure targets are met.
7. Maintain electronic records and paper files as required for the grant and as needed for college policies and procedures.
8. Update and edit admissions related materials such as the admissions application, procedures, brochures, websites, etc., to ensure that accurate and up-to-date information is being communicated to both new and returning students.
9. Adhere to all college policies and procedures, especially those pertaining to confidentiality.
10. Complete required reports for the Department of Health and Human Services (DHHS)/DSS and the North Carolina Community College System (NCCCS) and assist in writing the yearly state plan application.
11. Participate in recruiting enrollment yield activities, including open houses, phone campaigns, and classroom presentations to reach out to new and former students.
12. Serve as MTAJ-NC community college representative at meetings as assigned.
13. Demonstrate professionalism through collaboration, collegiality, and outstanding customer service for both internal and external clients.
14. Perform other duties as assigned by the Director of Admissions and/or the Vice President for Enrollment Management.

MINIMUM EDUCATION QUALIFICATIONS

• Associate's degree from a rationally accredited institution required.
• Bachelor's degree from a regionally accredited institution preferred.

MINIMUM EXPERIENCE QUALIFICATIONS

• At least two years of experience in admissions, student advising or academic counseling at the college level required.
• Effective written and oral communication skills required.
• Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook and other basic software required.
• Ability to generate documents and reports utilizing specific computer applications required.
• Ability to drive to and from recruiting sites in Gaston and Lincoln counties required.

PHYSICAL REQUIREMENTS

• Requires the ability to sit and/or stand for extended periods.
• Must be able to lift, carry, push, and/or pull items weighing up to 10 pounds.
• Work environment can be stressful at times in dealing with a wide variety of challenges and deadlines.
• In addition to regular office hours, position may sometimes require overtime, evening, and/or weekend hours. Some overnight travel may be required to attend meetings or conferences.