Description

Job Summary

The House Operations Manager is responsible for the day-to-day Front of House activities and the planning and execution of events held in the Music Performance Theater (MPT), the premier theater destination on the RIT campus. The position is responsible for venue conversions and event set-ups while providing direct supervision and training of the student staff led Front of House Managers, Supervisors, and Ushers responsible for all patron services and event set ups. The manager will collaborate closely with the Box Office operation and Concessions operation to ensure seamless and high-quality patron experience, upholding exceptional customer service standards.

Job Responsibilities

Event Management

• Planning and execution of events held in the Music Performance Theater coordinating with venue clients and defining event needs
• Determine, control, and adjust Front of House event staffing levels
• Determine and procure all internal and external services needed for events
• Manage and coordinate Front of House event staffing; ensuring a first-rate experience for all patrons
• Manage audience arrival and departure experiences, with a focus on accessibility and safety.
• Share in manager-on-duty responsibility for event-day logistics coordination and execution of all applicable contracted services.
• Responsible for audience safety, proactively ensuring that all proper emergency policies and procedures are applied to and enforced.

Operations/Venue Management

• Plan, manage, and carry out event set ups and changeovers
• Submit and monitor maintenance work orders
• Assist with space scheduling of MPT utilizing EMS system
• Create and implement a maintenance plan that encompasses preventive, planned and project maintenance that contributes to the reduction of deferred maintenance
• Maintain effective working relationships with venue tenants, essential campus departments, contract administrators, and event organizers to encourage continual and regular use of the venues

Staff Management

• Hire, train, supervise, discipline, recognize, evaluate, and schedule student staff
• Assist with training student staff to enhance the experience and ensure 5-star customer service for all patrons and clients.
• Responsible for monitoring staff morale, ensuring excellent teamwork, and taking appropriate action as needed.

Required Qualifications

• 3-5 years of relevant experience in the following:
  • Event/Meeting/Hospitality planning and management, preferably in the theater, arts or live entertainment field. And/or,
  • Guest/Patron Services, preferably in the theater, arts or live entertainment field.
  • Managing and supervising others.
• Ability to work extended days, evenings, and weekends on a regular basis.
• Portrays the highest level of professionalism in all aspects of daily operations and interactions.
• Demonstrate effective written and verbal communication skills.
• Strong interpersonal skills and the ability to work with varied constituencies of the RIT community, including students, faculty, staff, and alumni are preferred.
• High attention to detail and follow-up, and excellent planning and organization skills.
• Able to setup/reset furniture based on event needs. Ability to quickly improvise and effectively diffuse issues as they arise.
• Works professionally, ethically and with integrity; uphold the vision, mission and core values of the University.
• Intermediate knowledge with Microsoft Office Suite with (preferably Microsoft Visio), Adobe, time keeping programs, and student scheduling platforms.
• Competent knowledge base on utilizing technology, including audio-visual equipment, specifically television displays, touch screens and digital signage.
• Technically savvy with the ability to understand and guide a broad array of system and process improvements.
• Ability to be forward-thinking with how to troubleshoot computers and technological equipment.
• Candidates must be eligible to work in the United States.

Preferred Qualifications

• Proficiency with Event Management System or equivalent scheduling software application.
• Advanced degree in Arts Administration/Management, Hospitality or Event Planning/Management, or a related field.
• Experience working with technical theater staff, event producers, and event planners strongly preferred.
• Experience in theater front of house operations in a higher education setting.
• Familiarity with emerging technologies as they relate to theater operations.
• Membership and participation with the Association of Performing Arts Professionals (APAP) or International Association of Venue Managers (IAVM).

Department/College Description

The University Arenas department encompasses the management and operation of the largest and most prominent event assembly venues at RIT. These venues host a diverse range of events, with attendance ranging from 25 to 6,500. The department's responsibilities also include sales, marketing, event programming, agriculture production, ecological conservation, major concert production, and the RIT Box Office.

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.