Description

External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
Monday-Friday, 8am-5pm
Advertised Salary Commensurate with Experience Posting Date 01/02/2026 Open until filled Yes Closing Date Proposed Starting Date 02/01/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title IT Help Desk Professional I FLSA Exempt FTE 1.00 Minimum Qualifications
Bachelor's degree in a related field or equivalent
Preferred Qualifications
CompTIA A+ certification
Position Summary
The Office of Technology and Instructional Services (OTIS) provides technical support to the College of Family and Consumer Sciences faculty, staff, and students for various IT-related services. This position reports directly to the IT Director for the College of Family and Consumer Sciences and manages all aspects of client support operations. This includes assisting customers with all aspects of desktop support operations, providing support through telephone, email, and in-person. Responsible for documenting known problems and solutions in an internal ticketing system, as well as providing written guides and documentation for the OTIS helpdesk website.
Knowledge, Skills, Abilities and/or Competencies

• Excellent written and verbal communications skills.
• Critical thinking skills.
• Attention to detail.
• Develop and maintain written documentation.
• Knowledge of IT processes, functions, best practices, and procedures.
• Ability to assist the college's faculty, staff, and students in identifying and resolving problems regarding the use of a variety of hardware and software in an Active Directory networked environment.
• Ability to work both one-on-one and in a group environment.

Physical Demands

• Sit at computer for long periods of time.
• Lift up to 40 lbs.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities
Client Support Services:

• Provide excellent customer service to all clients, as well as communicate, and interact professionally and courteously with all members of the OTIS staff and college.
• Provide Tier 1 support to the college administrators, faculty, staff, and students via helpdesk phone, email, and in-person.
• Make independent support decisions while working on-site and at different locations on campus.
• Work in conjunction with other IT services staff members to provide Tier 1 and 2 levels of IT support to all Administrators, Faculty, Staff, and Students of the college.
• Facilitate communication with OTIS staff members on complex technical issues that require escalation.
• Coordinate and perform all actions necessary to install and configure networked computer systems, software, and hardware for the members of the college. Including but not limited to assisting with equipment specifications, moving equipment, setting up equipment, backing up data, imaging equipment, configuring applications, and assisting with other deployment aspects as needed.
• Maintain and troubleshoot all client systems, make recommendations and perform software and hardware upgrades, and respond to any reported problems.
• Work as part of a team to create, modify, manage, develop, and institute college-wide AD group policies for the college.
• Maintain a proactive stance regarding patch management in identifying and alleviating systems issues.
• Provide excellent customer service to all clients, as well as communicate, and interact professionally and courteously with all OTIS staff team members.
• Input accurate machine data into multiple databases and maintain the integrity of that data.
• Follow all established procedures and protocols within OTIS and UGA.

Percentage of time 85 Duties/Responsibilities
Classroom Technology Support:

• Provide Tier 1 classroom technology support.

Percentage of time 10 Duties/Responsibilities
Evaluation and Development:

• Work with the IT Director, Systems Administrator, and other IT services staff members to resolve technical and procedural problems regarding the college's IT environment.
• Communicate on a technical level with software and hardware developers to manipulate equipment and applications to meet specific college needs.

Percentage of time 5

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name David Floyd Recruitment Contact Email dfloyd@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents