Description

Are you passionate about connecting people with knowledge and resources? Lehigh University seeks a dedicated Lending Services Coordinator to join our vibrant Library and Technology Services team! As our evening/weekend operations supervisor, you'll be the cornerstone of exceptional library service. You'll lead our front desk operations, mentor Student Assistants, and ensure facility security during extended hours. Your expertise in customer service will shine as you assist researchers, guide them through our extensive resources, and provide invaluable research support to our diverse university community.

Position Number: S82710

This position is a Grade: 7 - 37.5 with an approximate salary range of $36,640 - $43,980 and is subject to change based on experience, skills and qualifications.

Key Responsibilities:
• Coordinate evening and weekend departmental services, including supervising front desk operations and Student Assistants.
• Perform regular facility security and condition checks, managing access, and resolving patron or building issues.
• Provide excellent customer service at the Lending Services Desk, assisting and instructing researchers on library resources and services.
• Utilize library applications (FOLIO, ILLiad, Palci E-ZBorrow, etc.) to circulate materials and troubleshoot patron accounts (e.g., resolving fines and access problems).
• Manage and process interlibrary loan requests through Palci EZ-Borrow, ILLiad, and RapidILL to support researchers.
• Coordinate the shipment and receipt of materials between institutions.
• Provide general information and basic research assistance to faculty, staff, and students, escalating complex questions to the appropriate desk.
• Assist users with facility or equipment issues and use tracking systems (e.g., Jira) for support requests.

Qualifications:
• High school diploma or equivalent combination of education and experience; Bachelor's Degree in Library Sciences preferred
• One to three years related work experience
• Exceptional verbal and written communication skills necessary for communicating with patrons, supervising staff, and reporting issues to management
• Strong organizational skills and the ability to manage multiple competing priorities simultaneously in a high-traffic service environment

Join a prestigious institution committed to excellence in education and research. Lehigh offers competitive compensation, comprehensive benefits including health insurance and retirement plans, professional development opportunities, and tuition benefits for employees and families. Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university's mission.

As the Lending Services and Operations Coordinator, you are a critical link to academic success. You'll directly support groundbreaking research and student achievement by ensuring seamless access to materials, especially during key evening and weekend hours. Join a team dedicated to your career growth in an environment that actively promotes diversity, equity, and inclusion. Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist.
• The duties of the position do not allow for a remote work option; the employee in this position will be required to work on campus where they can be fully accessible to the Lehigh community
• This position works with minors

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.

Advertised: November 04, 2025 Eastern Standard Time
Applications close: November 10, 2025 Eastern Standard Time