Description

Posting Details

Posting Number

S15258P

Working Title

Assistant Retail Manager

Department

PSO-Cont Ed-Aux-Food Services

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

College/Unit/Department website

Posting Type

External

Retirement Plan

TRS or ORP

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full/Part time

Full Time

Work Schedule

Additional Schedule Information

This position offers a 40 hour work week, to include evenings and weekends as required.

Advertised Salary

$40,000-46,000

Posting Date

06/05/2026

Open until filled

Yes

Closing Date

Proposed Starting Date

07/06/2026

Special Instructions to Applicants

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Information

Classification Title

Retail Sales Associate III

FLSA

Non-Exempt

FTE

1.00

Minimum Qualifications

High school diploma or equivalent and 5 years of related experience

Preferred Qualifications

Position Summary

The Assistant Retail Manager serves as the on-duty operations leader for all Food & Beverage outlets at the Georgia Center for Continuing Education & Hotel, providing shift-level management across the Bulldog Bistro, coffee bar, and Savannah Room. This position oversees daily dining operations and leads a diverse team of hospitality professionals, including full-time and part-time baristas, retail staff, and servers.

Reporting to the General Manager of Restaurants, the Assistant Retail Manager supports a service-driven culture that emphasizes guest satisfaction, employee engagement, and compliance with health and safety standards. As the lead on assigned shifts, this role is responsible for ensuring efficient operations, consistent service quality, and a high standard of food and beverage delivery.

The Assistant Retail Manager provides frontline leadership through staff supervision, real-time performance management, and coordination of daily operational needs, while also maintaining oversight of financial controls, inventory levels, responsible alcohol service, and compliance with University and regulatory requirements. This position serves as a key point of coordination during emergent situations and plays an essential role in delivering exceptional and memorable dining experiences for Georgia Center guests.

Knowledge, Skills, Abilities and/or Competencies

• Ability to multitask, prioritize, and work effectively in a fast-paced service environment.
• Strong organizational and time-management skills.
• Ability to schedule staff, assign work, and provide shift-level supervision.
• Effective verbal and written communication skills.
• Ability to lead, coach, and support frontline service staff.
• Strong customer service skills with the ability to resolve guest concerns.
• Ability to build and maintain positive working relationships with staff, management, and patrons.
• Proficiency in Microsoft Word and Excel; ability to learn POS and scheduling systems.
• Working knowledge of food safety, sanitation, and workplace safety standards.
• Flexibility to adapt to changing operational needs and work varied schedules.

Physical Demands

Stand for long periods of time under conditions of high temperature. Lift, pull or roll at least 30lbs. Bend, kneel and work with hands. Driving as needed to perform job duties.

Is driving a responsibility of this position?

Yes

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

Yes

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

No

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Operational Leadership and Financial Responsibilities

• Serve as the on-duty shift lead for Food & Beverage operations, including the Bulldog Bistro and Bar, and Savannah Room.
• Supervise and support frontline staff to ensure consistent delivery of high-quality food, beverage, and customer service.
• Actively manage floor operations, resolve guest concerns, and adjust staffing or service flow as needed to maintain service excellence.
• Monitor inventory levels for food, beverage, and operational supplies. Identify shortages or discrepancies and communicate needs to staff to support uninterrupted service.
• Model professional hospitality standards and promote a positive, service-oriented environment for guests and staff.
• Oversee daily cash handling processes, including cash drawer counts and reconciliation, Point of Sale reporting, tip compliance, and timely submission of accurate deposits to the Business & Finance Department.

Percentage of time

40

Duties/Responsibilities

Operational Standards, Cleanliness, and Quality Control

• Ensure compliance with established operational procedures, cleanliness standards, food safety regulations, and service expectations.
• Monitor food presentation, outlet appearance, and sanitation practices to meet or exceed guest expectations.
• Uphold health and safety standards for both guests and employees.
• Oversee responsible alcohol service in accordance with state law and University policy.
• Identify opportunities to improve service efficiency, consistency, and overall guest experience.
• Serve as the primary point of coordination during emergency situations, including guest and staff evacuations.

Percentage of time

20

Duties/Responsibilities

Staffing, Training, and Performance Support

• Ensure adequate staffing coverage for all shifts; approve schedule adjustments and release hourly staff during slow operational periods as appropriate.
• Assist upper management with onboarding, training, and ongoing development of service staff, including full-time, part-time, and student employees.
• Reinforce service standards, food handling procedures, and operational guidelines through coaching and hands-on leadership.
• Provide real-time feedback, guidance, and mentorship during shifts.
• Support cross-training efforts to promote operational flexibility and staff growth.

Percentage of time

20

Duties/Responsibilities

Guest Relationships and Engagement

• Build and maintain positive relationships with regular patrons and campus partners.
• Provide personalized service and respond professionally to guest feedback and concerns.
• Communicate guest feedback and service trends to management as appropriate.
• Contribute to an environment that encourages repeat business and positive guest experiences.

Percentage of time

10

Duties/Responsibilities

Operational Support Across the Georgia Center

• Support other departments within the Georgia Center as assigned, particularly during high-volume periods or special events.
• Collaborate with cross-functional teams to ensure seamless service and consistent operational coverage.
• Other duties as assigned.

Percentage of time

10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name

Leta Salazar

Recruitment Contact Email

leta.salazar@uga.edu

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume/CV

Optional Documents

1. Cover Letter