Description

Coordinator of New Student Experience (Academic Coordinator)

Department: SOAR -Orientation

Location: Wellesley Hills

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region's economic development.

Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. The Coordinator of New Student Experience serves as the architect of the new student journey, providing the continuity that transforms a series of onboarding steps into a genuine sense of belonging. From a student's first step into the pre-registration orientation (Ready2Register session) through the end of their first year at MassBay, this role ensures the experience is cohesive, intentional, and welcoming.

Reporting to the Dean of Students and/or Designee, the Coordinator leads the vision and implementation of Ready2Register, oversees the student leader Peer Navigator, carries an advising caseload of students, and develops programming that supports new student success through their first year. This role works collaboratively across Student Development to ensure every new student feels connected to the college from day one.

Key Responsibilities and Duties:

Program Coordination & Development

• Leads the vision and ongoing development of Ready2Register, ensuring program curriculum remains current, effective, and engaging;
• Oversee implementation and quality of Ready2Register sessions facilitated by Peer Navigators;
• Design, implement, and assess programming that supports new student transition, belonging, and success across the first year;
• Collaborate with Student Engagement on orientation programming, including the kickoff event, to ensure a seamless and connected new student experience;
• Coordinate family orientation and family engagement programming;
• Identify gaps in the new student experience through data, Peer Navigator feedback, and advisor input, and develop responsive programming to address them;
• Maintain and update New Student Programs webpages to ensure content is current, accurate, and student-facing;

Student Advising & Support

• Perform academic advisement to an assigned caseload of new students, including international students (i.e. - advise students on course selection, program requirements, college policies, and transition issues;
• Refer students to appropriate offices and outside agencies as needed;
• Monitor academic progress and initiate outreach for students who have not connected with appropriate support;
• Coordinate with the Designated School Official for international students as appropriate;
• Coordinate provision of academic support services to assist new students in connecting to advising, campus resources, and the broader college community;

• Participate in early alert and retention initiatives in coordination with advising and student affairs colleagues;

Peer Navigator Supervision

• Coordinate the student leadership Peer Navigator program (i.e. - recruit, hire, train, instruct, and evaluate Peer Navigators; instruct assigned staff in performance of duties according to established standards;
• Plan the work of others and allocate personnel; prioritize, assign, review, and coordinate work; assist with complex or problem situations and provide direction;
• Respond to employee issues and concerns; interview and recommend selection of new employees;
• Coordinate Peer Navigator involvement in Ready2Register sessions and new student onboarding activities throughout the academic year;

• Collaborate with advising staff to ensure Peer Navigators are meaningfully integrated into student outreach;

Administration & Institutional Contribution

• Perform administrative tasks associated with department activities (i.e. - maintain student files, notes, and contact logs documenting student advisement and program interactions;
• Prepare program reports, summaries, and documentation; assist with divisional programs and initiatives as needed;
• Responsible for tracking and assessing new student and orientation attendance numbers, registration numbers, and how orientation affects retention; use data to inform continuous program improvement;
• Prepare and manage the New Student Programs budget, including monitoring expenditures and assisting in budget development;
• Interact with various agencies, individuals, and faculty (i.e. - partner across Student Development and with Enrollment Services to ensure alignment across all touchpoints in the new student experience;
• Participate in institutional committees and working groups; communicate with faculty, staff, students, and outside agencies to coordinate activities and resolve problems);

• Maintain professional knowledge in applicable areas.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Minimum Qualifications:

Master's degree in Education, Counseling, Sociology, or closely related field; with five (5) years experience and/or training that includes academic advisement, academic placement, counseling, career development, math/electronics teaching, or program/project management; or an equivalent combination of education, training, and experience.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Demonstrate successful experience in a community college or comparable setting is desired as well as experience conducting leadership training, advising student organizations, conducting orientation programs, and working with varied range of populations;
• Bilingual proficiency in English and one or more additional languages;
• Demonstrated experience working with students in co-curricular activities including but not limited to student government and mentoring programs;
• Demonstrated experience in the area of programming, training, policy development or administration, and facilitation of student programs;
• Experience coordinating orientation and first-year programs, leadership training programs, and other campus-wide comprehensive activities;
• Experience working with higher education commuter populations to motivate and energize students in co-curricular activities;
• Experience and demonstrated abilities in electronic media development including webpage design;
• Working knowledge of civic engagement efforts and commitment to integrating community awareness activities into co-curricular programming;
• Familiarity with EAB Navigate, Slate (CRM) or similar student success platforms.

Additional Information:

Salary Range: $80,066 - $89,537 in accordance with one's education and experience as dictated by the collective bargaining agreement classification compensation structure.

As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.

• Array of choices for health insurance plans to meet individual/ family needs
• Affordable Dental Insurance and vision discount program
• 12 paid State/ Federal holidays
• Generous sick, vacation, and personal time
• Flexible Spending Plans to reduce your taxable income
• Low-cost basic and optional life insurance
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
• Tuition Benefits for employees and dependents at state colleges and universities
• Free Employee Assistance Program (EAP)
• Eligibility towards Public Service Loan Forgiveness (PSLF)
• Free gym and parking on campus

Need more info: https://www.massbay.edu/employment/benefits

Position Type: MCCC Unit Professional

MCCC Union Title, and Grade: Academic Coordinator, Grade 6

Source of Funding: State Appropriation

Deadline: June 20th, 2026, or after that until filled.

To Apply: Please include a letter of interest and resume with your online application.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.