Description

This is a full-time, on-site role for a Financial Aid Counselor located in Philadelphia, PA. The Financial Aid Counselor will guide students and families through the financial aid process, review applications, verify documents, and ensure compliance with federal, state, and institutional regulations. This role involves providing excellent customer service, managing financial aid funding, communicating effectively with students, and collaborating with other departments to support enrollment goals. Counselors will also assist in resolving financial aid issues and educating students about funding options. This position is assigned a hybrid work arrangement (on-campus and remote), the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Requirements

Preferred Education and Experience

• Bachelor’s degree
• One (1) year of related experience
• Demonstrated experience delivering accurate and courteous information in a fast-paced and demanding customer service environment.
• An equivalent combination of education and experience may be considered.
• Experience working in a financial aid office or in an Enrollment Management setting.
• Experience with Ellucian Banner Financial Aid module, Ellucian Campus Logic products, COD, NSLDS, ELM resource, FAA Access and AES/PHEAA systems.
• Prior experience in higher education, student services, customer service, or administrative support.
• Familiarity with FAFSA or financial aid terminology.
• Experience working with diverse student populations.

Required Skills and Abilities

• Knowledge of federal Title IV and state financial aid programs, or the ability to quickly learn and apply this information through training.
• Strong interpersonal and customer service skills, with the ability to work effectively and respectfully with a diverse population of students, families, faculty, and staff.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Ability to accurately counsel students and families regarding financial aid eligibility, funding options, and the impact on student accounts and payment processes.
• Comfort handling sensitive and confidential information, with demonstrated ability to maintain privacy and comply with FERPA.
• Ability to interpret and apply federal, state, and institutional financial aid regulations and policies consistently and accurately.
• Proficiency with computer systems and Microsoft Office Suite, and willingness to learn student information and financial aid systems.
• Ability to work both independently and collaboratively as part of a team, following guidance from senior staff as appropriate.