University of Kentucky
Lexington, Kentucky, United States
(on-site)
Posted
1 day ago
Salary
$15.83 - $25.30
Salary - Type
Hourly Wage
Job Function
Other
Description
University of Kentucky
Equal Employment Opportunity/M/F/disability/protected veteran status.
Posting Details
Posting Details
| Job Title | Technical Support Services Aide |
|---|---|
| Requisition Number | RE54488 |
| Working Title | |
| Department Name | 3L700:ITS Customer Spt & Student Enablement |
| Work Location | Lexington, KY |
| Grade Level | 41 |
| Salary Range | $15.83-25.30/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | AA |
| Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies |
| Required Related Experience | 2 yrs |
| Required License/Registration/Certification | None |
| Physical Requirements | - Must be able to work from ladders or lifts up to 30 feet, reach overhead and use tools - Must be able to push, pull, and lift and carry 50 pounds - Must be able to work in tight places for extended periods of time - Must be able to distinguish wiring colors - Must be able to traverse campus while carrying or moving equipment in a reasonable amount of time, including operating campus vehicles - Must be able to stand for long periods of time - Must be able to work independently or as a member of a team in front of a classroom audience or in stressful situations |
| Shift | During semester classes: Mon Fri 7:30AM 4:30PM (40 hrs/wk), May occasionally require additional time in the evenings, weekends, etc. to accomplish work goals. |
| Job Summary | Support What Matters in Teaching & Learning Technology The University of Kentucky is seeking a Technical Support Services Aide to join our Customer Support & Student Enablement team within Information Technology Services. This role plays a critical part in supporting the technology that powers classrooms and learning environments across campus. This position is part of UK's evolving IT strategy and will report through the Information Technology Services department in Beyond Blue effective July 1, 2026. You'll provide hands-on technical support for audiovisual (AV), interactive video, and classroom technology systems, helping ensure faculty and students have reliable, seamless experiences in both in-person and virtual learning environments. What You'll Do
What You'll Bring
Minimum Requirements
What's In It for You
Why Now? The University of Kentucky continues to expand and modernize its classroom and instructional technology environments. In this role, you will help:
You'll join at a time when your work will have a direct, visible impact on the classroom experience every day. |
| Skills / Knowledge / Abilities | Apple and Windows support, customer service skills, AV / PC Hardware and Software skills. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | Experience in maintaining and/or supporting audiovisual equipment preferred. Bachelor's degree and greater than 6 months of related field experience preferred. |
| Deadline to Apply | 05/27/2026 |
| Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Describe a situation when you had to troubleshoot an interactive video, audio-visual, or another equipment problem.
(Open Ended Question)
- * Describe a situation when you had to troubleshoot a PC software problem.
(Open Ended Question)
- * Have you ever provided Faculty with interactive video or audio-visual support? Please explain.
(Open Ended Question)
- * Describe your experience installing and supporting advanced audio/video/control systems.
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter
PI284727979
Job ID: 84366197